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Frequently Asked Questions
In order to purchase a product from www.mybrandsstore.com you should, at first, have an account at our store. This can be done really easily. When you want to place your first order, you will add the product that you want to your cart and you will either be transferred to “My Shopping Cart” page or you may continue buying. When you want to complete your order and “Checkout”, where you will be asked to register your information. This is necessary so as to ensure that your order and the delivery of your order will be completed safely.
Is www.mybrandsstore.com safe so as to place an order?
Www.mybrandsstore.com is totally safe. All transactions through VISA credit cards are processed through ALPHA BANK's and Paypal.com’s security system. In cooperation with ALPHA BANK, your credit card information are inserted in a safe environment, that is provided by the Bank, and are sent encoded via internet. These data are used by ALPHA BANK only to charge your credit card. Neither our online store nor any third party has access to your credit card's information for the security reasons. For more information about the way that our site www.mybrandsstore.com works, you can read the Disclaimer.
Can I buy a product without logging in?
NO. As long as you want to place your order online – which recommended from us - your registration to our store is compulsory so as to complete your order. If you have added products to your shopping cart before your registration, your temporary shopping cart will be merged with your new Customer’s shopping cart. In case you do not want to place your order online, you can sent your order by e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by fax on +30 210 6458988, 24/7. In this case you will have to pay cash by making a deposit to one of our bank accounts and you will send via e-mail or fax the receipt of your deposit.
How do I manage my shopping cart?
Our e-store provides you with your shopping cart. When you add a product to your cart, our system can take you to your cart’s page, where you can see the products that you have chosen, the code of each product, the price per unit, the quantity of each product and the total price for your products. What is more, you can checkout and complete your order or you can even delete one of the products that you have added or change the quantity of those that you want. To delete a product , you just need to click the “Bin” button. Furthermore, you can add a product to your cart and buy it another day. The products that you add will not be deleted until you delete them.
How can I find in an easier way what I want?
This can happen by using our search engine. You can have several criteria so as to find as easy and quick as possible the product that you want.
Can I cancel my order?
YES. The cancellation of your order is possible provided that it has passed only 2 hours since you set your order. You will register your request of cancellation at the “Contact us” page, where the subject will be “Order Cancellation”.
Can I return the products that I have bought from wwwmybrandsstore.com?
Due to the nature of electronic buys it is possible that the actual product does not fulfill the customers’ expectations, because of the lack of instant contact with it. Www.mybrandsstore.com gives you the capability, through the thoroughness of its uploaded descriptions, to enjoy the benefit of instant contact with the products that it offers from your computer screen, fast and easily. But because we want to supply our customers with the best possible service, we offer the capability of returning the products, in case the product does not meet the expectations of the client. - You have the right to replace the products that you have bought within 10 days from the date of acceptance as long as
Are there any constraints regarding the amount of products I can buy? NO. You can buy as many products as you want.
Which are the available order methods?
You can place your order in 2 different ways:
Which are the available shipping methods?
There are 2 available shipping methods of your order:
ATTENTION! In several elongated areas it is impossible to hip your order by courier. In these cases, the shipping of your order is realized by post. The extra charge for this case is 5-15 € for each package depending on the volume and weight of the package when, unfortunately, it is impossible to pay for your order by cash on delivery. There has to be a deposit of the total amount of your order at one of our bank accounts or there will be a charge of your credit card and then we will proceed to the completion of your order. All prices above include V.A.T. 23%. When submitting your order, an e-mail is sent to you that shows the products that you have purchased. You don’t have to do anything else. In case of any abnormalities we will contact you by e-mail or by phone.
Which are the available payment methods?
You can pay your order using 4 different ways:
In how many days from the placement of my order will I get my products? Your order should arrive in approximately 2 to 5 working days for Greece via courier, unless there is another delivery time frame for a specific product.
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